We are now three full days away from our upcoming Mass Phone-In Day scheduled for Wednesday 1/13. We need to spread the word to maximize our impact.
Have you shared with your friends, colleagues, and family members? Is there anyone else who could join us to make sure our voices are heard?
Description of the event is below!
What: “Make Your TaB Dreams Come True”
When: 1/13/2021 (all day)
How: We will be calling Coca-Cola at 800.GET.COKE
All of us will be asking Coca-Cola to help us on national Make Your Dreams Come True Day by Saving TaB from the history books and bringing it back!
How will this be successful?
Strength in Numbers. We need everyone to call, and call multiple times. If you have friends or family members who owe you favors–this might be the time to cash them in. A phone call only takes about a minute.
Making our Calls “Stand Out.” Coca-Cola receives thousands of calls every single day, so this day will be no different to them unless we have a high volume of calls, or we start to “trend” in their contact center. Their customer service representatives will raise things up to management if they see unusual trends or themes of phone calls–so if we’re all talking about making our dreams come true, and how saving TaB will achieve that…we hope that will make us stand out or at least become the “talk of the call center” that day.
Need Help with a Script? Here’s a sample you could follow.
Call Center Representative: How can I help you today?
- I’m a big TaB fan, and I am disappointed that you discontinued it at the end of 2020. Can you please document a formal customer complaint about this that can be shared with management?
- Did you know that today, January 13th, is a holiday? It’s Make your Dreams Come True Day.
- The way Coca-Cola could make my dreams come true would be to announce that they are going to bring TaB back.
- Is that a possibility? What can I do to get Coca-Cola to change its mind?
Let us know how your call(s) go in the comments!